From the beginning, our customers have been our number one priority. While strict quality control, lab testing, and manufacturing under tightly controlled conditions are all very important, they are all done for one reason – to bring you high quality, affordable supplements. We pride ourselves on customer loyalty and are pleased to report that nearly all of our first-time customers become devoted patrons. You can be confident that from the moment a product is conceived to the moment it leaves our facility we put only the best into ProteinCo Canada supplements so you only put the best into your body.
Every batch of ProteinCo Canada supplements produced must pass a rigorous set of quality control and taste tests before it leaves the manufacturing facility. This is why we offer a full quality guarantee on every tub of ProteinCo Canada supplement sold.
ProteinCo’s Returns Policy must be read in conjunction with, our Shipping and Order Policy. We reserve the right to change this Returns Policy at any time. Our Returns Policy has been updated on May 8th 2016. It is important that you read and understand this policy before making a purchase.
To save you the hassle and expense of returning items because you don't like the taste, we provide sample packs for most products to let you try them out before. We also offer a try before you buy sample. It is very inexpensive and ships for free. See it at:
When you receive your item, you must check the order accuracy as soon as possible following receipt and always before you open the container or break the safety seal. You must absolutely ensure that a returns authorization number is obtained before attempting to return any items to us. Failure to follow our returns procedure may prevent from getting a store credit for your order. To receive a store credit, you must inform us within 14 days from the day on which you received an email from us confirming that the item had been processed.
We will cover the shipping cost in those cases and we will give you a store credit:
We really apologise if we have shipped the wrong item by mistake. This is very unusual and we want to resolve this as quickly as possible for you. We will give you a store credit but you must return the item in the same condition you received it and within 14 days from the day on which you received the item. We will cover the shipping cost in that case. Make sure that when you receive an item, that you take reasonable care of it when inspecting it eg. Please ensure that any security seals, labels or tags are still intact.
We ask you to accept our apologies if you have received an item that is damaged or faulty. We truly understand how frustrating and deceiving this can be and want to resolve this as quickly as possible for you. If you have received a damaged item, we must be notified within 24 hours of receiving your shipment.
We ask you to accept our apologies if you have not received an item. We truly understand how frustrating and deceiving this can be and want to resolve this as quickly as possible for you.
Obtain a Return Authorization number by completing this online form. That is the only way to initiate a return with us.
You are a new customer, never tried one of our products and you are concerned about the taste? Specifically for you, we have launched our “Try Before you open Policy”.
It is simple:
We will not accept any returns of opened containers for the following reasons:
All products returned to us are verified by our Returns Department staff. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 14 days of receipt. We'll give you a credit applicable towards other products or a future purchase at www.ProteinCo.ca.
Please note all bulk are final sales. Bulk items are not eligible for returns or exchanges or refund or store credits.