Loading... Please wait...

Warranties

Protein Co.

Returns & Warranties

ProteinCo Canada 100% Satisfaction Guarantee

From the beginning, our customers have been our number one priority. While strict quality control, lab testing, and manufacturing under tightly controlled conditions are all very important, they are all done for one reason – to bring you high quality, affordable supplements. We pride ourselves on customer loyalty and are pleased to report that nearly all of our first-time customers become devoted patrons. You can be confident that from the moment a product is conceived to the moment it leaves our facility we put only the best into ProteinCo Canada supplements so you only put the best into your body.

ProteinCo Canada Quality Guarantee

Every batch of ProteinCo Canada supplements produced must pass a rigorous set of quality control and taste tests before it leaves the manufacturing facility. This is why we offer a full quality guarantee on every tub of ProteinCo Canada supplement sold.

ProteinCo’s Returns Policy must be read in conjunction with, our Shipping and Order Policy. We reserve the right to change this Returns Policy at any time. Our Returns Policy has been updated on May 8th 2016. It is important that you read and understand this policy before making a purchase.

Proteinco.ca

Try before you buy

To save you the hassle and expense of returning items because you don't like the taste, we provide sample packs for most products to let you try them out before. We also offer a try before you buy sample. It is very inexpensive and ships for free. See it at:

At ProteinCo, we make our Return Policy really simple.

When you receive your item, you must check the order accuracy as soon as possible following receipt and always before you open the container or break the safety seal. You must absolutely ensure that a returns authorization number is obtained before attempting to return any items to us. Failure to follow our returns procedure may prevent from getting a store credit for your order. To receive a store credit, you must inform us within 14 days from the day on which you received an email from us confirming that the item had been processed.

We will cover the shipping cost in those cases and we will give you a store credit:


  • Wrong item received

    We really apologise if we have shipped the wrong item by mistake. This is very unusual and we want to resolve this as quickly as possible for you. We will give you a store credit but you must return the item in the same condition you received it and within 14 days from the day on which you received the item. We will cover the shipping cost in that case. Make sure that when you receive an item, that you take reasonable care of it when inspecting it eg. Please ensure that any security seals, labels or tags are still intact.

  • Damaged or faulty items

    We ask you to accept our apologies if you have received an item that is damaged or faulty. We truly understand how frustrating and deceiving this can be and want to resolve this as quickly as possible for you. If you have received a damaged item, we must be notified within 24 hours of receiving your shipment.

  • Item not received

    We ask you to accept our apologies if you have not received an item. We truly understand how frustrating and deceiving this can be and want to resolve this as quickly as possible for you.


Return Procedure

Obtain a Return Authorization number by completing this online form. That is the only way to initiate a return with us.

Return Authorization number - Click here

Try Before you Open Policy

You are a new customer, never tried one of our products and you are concerned about the taste? Specifically for you, we have launched our “Try Before you open Policy”.

It is simple:

  • When placing an order, if you have never purchased that specific product/flavour, simply ask for a sample of the exact same product/flavour.
  • We will include it with your order.
  • Before breaking the product seal, enjoy our complimentary sample. You like it. Enjoy your product and break the seal.
  • If you do not like it, within 14 days of receiving it, simply pack the product that you have purchased in its original box and complete our Return Authorization Form
  • Once we receive it back, we will inspect it give you a store credit if returned intact with no broken seal. The store credit will be applicable to any future purchase with no expiration period. You will receive a credit equivalent to the original cost of the item(s) minus the initial cost of shipping to your location.
  • Failure to comply with this policy will forfeit your privilege to receive a store credit in exchange for returning any product.

What happens if I've opened it?

We will not accept any returns of opened containers for the following reasons:

  • Health related issues
  • Product related issues such as taste, mix-ability, ingredients, consistency, odor, or color.

Who pays for the return and what will I get back?

  • Unless you're returning a product because of an error on our part, all returns need to be paid for by you and we will add a $10 restocking fee if the item is sent back due to dissatisfaction, change of mind or error on your part.
  • All items must be returned unused and in the original packaging as they were in when received by you.
  • If by returning an item your order total falls below the $49 free shipping amount, an additional $9.99 will be deducted from your store credit.
  • If returning all items from your original order, actual shipping cost paid by ProteinCo will be deducted from your store credit.
  • All samples and promotional items not returned to us will also be deducted.

Return Procedure

  • Obtain a Return Authorization number by completing this online form. That is the only way to initiate a return with us.
  • Return Authorization number - Click here
  • All returns without a prior authorization will be refused by our returns department. You must absolutely obtain a Return Authorization Number before returning anything to us.
  • You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then provide you with a unique return authorization number and will confirm the returns address where you need to return the item to.
  • Please package the item securely and include inside the package your order number, name and address
  • Please obtain a tracking number from the Canada Post, UPS, etc. when you send your item back to us. A tracking number does not cost anything and without it, we may not be able to process your store credit or replacement in the rare event that your item is lost in transit
  • Unwanted items need to be returned in pristine condition with their seals unbroken. Please ensure that the items you are returning are unopened and in their original packaging.
  • Any item you have accepted and then shipped back to us, is your responsibility until it reaches our warehouse.
  • We'll give you a credit applicable towards other products or a future purchase at www.proteinco.ca

How long does it take

All products returned to us are verified by our Returns Department staff. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 14 days of receipt. We'll give you a credit applicable towards other products or a future purchase at www.ProteinCo.ca.


"No-return" policy on bulk products

Please note all bulk are final sales. Bulk items are not eligible for returns or exchanges or refund or store credits.