Shipping

Shipping Methods & Costs

FREE Shipping

All orders over $49 qualify for FREE ground shipping within Canada. Orders are shipped via the “cheapest way” selected by our warehouse unless express shipping is selected. This shipping policy is not applicable to remote areas.

Shipping Rates

• Shipments that require extra shipping charges, may not qualify for free shipping. Delivery times in these situations may be longer. This is a rare occurrence and applies to shipments of excessive weight or those arriving to extremely rural areas. If this is the case we will contact you before we make any charges to your account.
• Tracking information will be provided to customers with valid email addresses.
• A fee of $15 may be charged for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customers’ error. Shipping labels are generated directly from the shipping information you provide.

Shipping Time

Orders selected for next-day shipping that are placed before 1pm EST will ship the same day. If you select next day on a Friday, please be advised that your package will not be delivered until Monday. Saturday delivery may be an option for overnight orders placed on Friday. Restrictions apply and not all areas are serviced by Saturday delivery. Our goal is to process and ship your order the same business day it is received. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.

Shipping Rules & Restrictions

• Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays.
• Your credit card is charged when you place the order. Prompt refunds are made when necessary.
• Please call a Customer Service Representative at 1.855.430.7492 if you have any questions.

Item Availability

The availability of an item is clearly noted on the Product Detail page by the presence of the "Add To Cart" button. Most items are In Stock and ready to ship. Some items are not yet available or may be out of stock. When an item is out of stock, the Add To Cart button will be replaced with the message “Sorry but this item is currently unavailable.” For more information, please read the details below.

In-Stock Items

Most orders for In-Stock items begin shipping as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified. In stock items ship the same business day as long as your order is received before 2pm EST. Orders after 2pm, or those placed on the weekend and holidays will ship the next business day.

Please note: Expected shipment times specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Delivery times to most Canada locations are typically 3-5 business days after leaving our warehouse. Business days are Monday-Friday, excluding federal holidays.

Out of Stock (Sorry NO Backorders)

Although every attempt is made to maintain inventory of each product we offer, occasionally we may be out-of-stock on certain products. If an item is out of stock, you won’t be able to add it to your shopping cart. Therefore, our policy is we don’t take backorders for out of stock items. This is one of the ways we keep our costs down so you always get supplements at the lowest prices. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable, unless your order qualifies for FREE shipping in Canada.